Frequently Asked Questions - Noble Gas Industries

Frequently Asked Questions

How can I contact you?

Our email address is info@noblegasindustries.com. Email is the fastest and surest way to contact us, but you’re welcome to contact us through Facebook or Instagram as well.

Can you make me a customized neon sign?

Please check out our Custom Neon page for more info on ordering a custom neon sign.

Do you offer wholesale pricing?

Please check out our Custom Neon page for more info on our wholesale program.

My sign was broken in the mail. What do I do?

If your sign was broken in the mail, please thoroughly photograph the packages (exterior & interior) and email us within 24 hours. We’ll do our best to either get you’re a new sign or an immediate refund.

How soon will my order ship?

We ship all of our orders within 3 business days of purchase from beautiful Austin, Texas.

Can you ship to _____________?

We currently ship to the 48 contiguous United States, but with a few assurances from you and extra shipping charges we might consider shipping elsewhere.

What is your return policy?

If you’d like to return your sign, please email us at info@noblegasindustries.com. Please include your Name, Phone Number, Order Number, and Reason for return. Please label the subject line “RETURN: Order # XXXXXX”

 

You have 14 calendar days to return an item from the date you received it (based on package tracking).

 

Returns

To be eligible for a return, your item must be in the same condition and packaging that you received it. Your item needs to have the receipt included in the return package.

 

Refunds

Once we receive your item, we will inspect it and notify you that we’ve received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to the original method of payment. Typically, this refund will appear on your statement within hours but can sometimes take as much as a week.

 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.